Reference

Legal terms for your airhoki account

Q: How do I ask for my account data?

Log in and choose Account > Help > Legal Request, or email legal@airhoki.club if access fails. Include your username, registered phone number, last payment rail and the data you want to receive, correct or delete.

airhoki puts legal terms, privacy requests, cookie choices and wallet record rules on one page so you know what applies before you open your account or send a…

Legal termsPrivacy requestsCookie controlsDANA recordsQRIS context

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Where Indonesia law shapes access

airhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your legal position starts with location: we provide access only where local law permits, and eligibility can change when Indonesian rules or payment-rail requirements change. We do not ask you to treat DANA, OVO, GoPay or QRIS as proof of eligibility; they are payment channels that

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create wallet records we may need to keep for reconciliation, dispute checks, tax handling and lawful requests. When you create an account, you confirm the registration details are yours, keep your password private and accept that session records may link game activity, IP data, device signals
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and wallet events. We may check unusual logins before allowing sensitive changes, especially after a new phone or browser appears. If a rule conflicts with local law, local law controls. We write policy updates on this page and may ask you to accept revised terms before
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you continue.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Contact us about legal requests

Legal questions need a route that leaves an audit trail, so we separate policy contact from game help and account chat.

DATA CARE

Data records behind Blackjack and QRIS

Legal handling is more than a page of terms; it is how we record consent, secure your login and answer changes without losing the audit trail.

Registration data

We ask for account details needed to identify your profile and contact you about legal changes. If your phone number or email changes, use Account > Profile first so support can match future requests correctly.

Wallet records

DANA, OVO, GoPay and QRIS events create timestamps, references, status codes and wallet balances. We use those records for reconciliation, dispute checks and lawful requests, not for selling your payment history to outside marketers.

Cookie choices

Settings > Cookies lets you manage browser storage used for login continuity, language choice and security checks. Some cookies are needed to keep the account session valid while you move between legal pages or return after closing the browser.

Game session logs

Blackjack, Tennis Betting and Crash Games activity can appear in account logs with time, stake reference and result data. Those logs help us answer disputes and meet record duties tied to the account contract.

Security requests

Use Account > Security to change your password, check active sessions and close unknown sessions. If you report access you did not approve, we pause withdrawals and profile edits while we verify ownership.

Change or deletion

Ask [email protected] to correct, export or delete eligible data. We may need to keep wallet and dispute records when Indonesian law, tax rules, fraud prevention or payment partners require retention.

Legal questions before you join

Before you join, read the answers we get asked most about legal rights, data handling and account access. They explain what you accept, where records sit, and how payment rails fit into policy without replacing the full terms above. Keep this page bookmarked; when we change terms, cookies or retention wording, we update the text here and may ask you to confirm the change after login.

When access is discussed, it depends on local law and is available only where local law permits. We may restrict registration, login or wallet activity if rules, payment partners, location signals or security checks require it.

You accept account rules covering identity details, password care, wallet records, game session logs, cookies, support contact and policy updates. We may ask you to confirm revised terms after login before you continue using the account.

Log in and choose Account > Help > Legal Request, or email [email protected] if access fails. Include your username, registered phone number, last payment rail and the data you want to receive, correct or delete.

Those rails create transaction references we use to match wallet entries, settle disputes, investigate failed transfers and answer lawful requests. A payment method does not decide legal eligibility; location, account status and local law still matter.

Cookie choices change how your browser stores login and preference data, but they do not remove rights to contact us. Settings > Cookies shows available choices, while required security cookies protect account access.

We keep records for the period needed to run the account, resolve disputes, meet tax or payment duties and answer lawful requests. When retention is no longer needed, we restrict, anonymise or delete eligible data from active systems.

Our policy team reviews legal tickets during 09:00-23:00 WIB with support assisting on account checks. For complex matters, we answer by email so you have the request date, case number, decision and response.

Legal terms for your airhoki account

Contact us about legal requests

Data records behind Blackjack and QRIS

Registration data

Wallet records

Cookie choices

Game session logs

Security requests

Change or deletion

Legal questions before you join

01 Can I use airhoki from anywhere in Indonesia?

02 What legal terms do I accept when I open an account?

03 How do I ask for my account data?

04 Why are DANA, OVO, GoPay and QRIS named in the policy?

05 Do cookie settings affect my legal rights?

06 How long do you keep legal records?

07 Who answers a legal request?

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