Reference

Terms & Conditions Before You Join

The Terms & Conditions put account access, wallet use, Blackjack tables, Power of Thor Megaways rounds and withdrawal checks into one set of rules before you open an…

Account agreementDANA and OVO wallet rulesGoPay and QRIS checksLocal law applies

Explore the lobby Read FAQ

How Our Terms Apply

airhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions explain what we expect from you and what you can expect from us when you create an account, sign in, fund the wallet, enter Blackjack, Tennis Betting, Crash Games or any other room, and request a withdrawal. You must keep your profile

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details accurate, use payment rails registered to your own details where required, and follow the account prompts we show in Account > Profile and Wallet > History. Access is not open in every place; eligibility depends on local law and is available only where local law
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permits. We may ask for extra checks when a DANA, OVO, GoPay or QRIS record does not match your account data, when a login pattern looks unusual, or when a Terms update needs your fresh consent before you continue.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATHS

Ask Us About Any Clause

Clear Terms should not leave you guessing. If a rule about account access, wallet checks, game interruptions, withdrawal timing or profile changes is unclear, contact us…

DATA HANDLING

How We Manage Terms Records

Your agreement to the Terms creates records we must handle carefully: login time, device type, wallet activity, contact history and consent to updates.

Consent history

When we update the Terms, we may record the date and version you accepted. If you ask what changed, support can point you to the current wording and the account step where consent was requested.

Profile accuracy

Your name, phone number and email must stay current because withdrawal and contact decisions rely on them. Use Account > Profile to request changes, then wait for our team to check the supporting details.

Cookie use

Cookies help us keep your session active, remember language choice and detect unusual sign-ins. If you clear cookies on your phone browser, you may need to sign in again and pass the account check.

Payment record care

DANA, OVO, GoPay and QRIS references may be stored with wallet activity so we can trace disputes. We compare the receipt, account name and wallet time before adjusting any balance entry.

Security checks

If a login comes from a new device or location pattern, we may pause sensitive actions while we confirm the account owner. This is part of the Terms you accept before using wallet functions.

Retention requests

You can ask what account records we keep and why. Some wallet, dispute and consent records must stay available for operational checks, while outdated contact details can be corrected after verification.

Terms & Conditions Questions

These answers focus on practical Terms issues we receive from Indonesia account holders: acceptance, wallet rules, account access, data handling, disputes and contact routes. They are written to help you decide whether to open an account and how to keep it in good order. If your case depends on local law or a payment record, contact support with your account ID before taking the next step.

You accept the Terms when you create your account and confirm the required account step. If we change a material rule, we may show a fresh consent screen before you continue into the lobby or wallet.

Yes. The Terms cover wallet use through DANA, OVO, GoPay and QRIS, including matching receipts, sender details and transaction time. Keep your payment proof until the amount appears correctly in Wallet > History.

Access and eligibility depend on local law and are available only where local law permits. If a rule affects your region, we may restrict account functions, ask for checks, or close access under the Terms.

Contact support before making wallet requests. We will ask for your registered phone, email and any payment reference, then explain which Terms step applies to name, number or profile correction.

Send the clause, account ID, date and payment or game reference through live chat, WhatsApp or email. We compare account records with the Terms wording, then reply with the outcome and next action.

Cookies do not create the agreement by themselves, but they help us remember sessions and consent prompts. If you change browsers or clear cookies, you may be asked to sign in and confirm again.

Email support with your registered number, account ID and closure reason. We may check open wallet records, unresolved disputes and identity details before closing access under the relevant Terms section.

Terms & Conditions Before You Join

Ask Us About Any Clause

How We Manage Terms Records

Consent history

Profile accuracy

Cookie use

Payment record care

Security checks

Retention requests

Terms & Conditions Questions

01 How do I accept airhoki Terms & Conditions?

02 Do the Terms cover DANA, OVO, GoPay and QRIS?

03 Can I use the account if local law changes?

04 What happens if my account details are wrong?

05 How are Terms disputes handled?

06 Do cookies affect my Terms acceptance?

07 Who do I contact to request account closure?

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