Reference

Privacy Policy for Your airhoki Account

Blackjack, Power of Thor Megaways and Tennis Betting sit behind one account, so our Privacy Policy explains the account, payment and device data we handle when you browse…

DANA data contextOVO receipt recordsGoPay wallet checksQRIS scan logs
airhoki Privacy Policy for Your airhoki Account
CONTACT PATHS

Ask Us About Privacy Requests

We answer privacy requests from 09:00 to 23:00 WIB through live chat, email, and WhatsApp follow-up after you confirm your account email or phone number.

Live chat Use live chat from the lobby footer when you are signed in and need…
Email privacy desk Send privacy requests to [email protected] with your account email, phone number, and the request…
WhatsApp follow-up If a request needs extra checking, our team may continue through WhatsApp during 09:00…
ACCOUNT CARE

Privacy Controls Around Blackjack Sessions

Privacy is handled at account level, not game-by-game, so your Blackjack table session, Crash Games round, Bingo room visit and wallet action connect to the same login record.

Payment records

For DANA, OVO, GoPay and QRIS, we keep transaction references, time stamps, amount records and status results. We use these details to match wallet balances and answer privacy questions.

Cookie choices

Cookies help keep you signed in, remember language choice, and measure page errors. You can change browser cookie settings, though some account pages may need session cookies to load.

Device access

Your device list shows recent browser and phone access linked to your login. Go to Account > Security > Devices, remove any entry you do not recognize, then change your password.

Account checks

Before a first withdrawal request, we may check account ownership through phone, email, and payment reference matching. The purpose is privacy-safe account control, not collecting extra wallet secrets.

Retention windows

We keep data only as long as needed for account service, dispute handling, security checks, and legal record duties. When a record is no longer needed, we remove or anonymise it.

Change requests

You can ask us to correct your name spelling, phone number, email, or outdated device data. We check account ownership first so another person cannot alter your record.

Privacy Policy Questions You May Ask

These answers cover how our Privacy Policy works when you create an account, use Indonesia payment rails, change devices, or contact support. If your request is about a specific DANA, OVO, GoPay or QRIS record, include the date and reference shown in your wallet history so we can locate it faster.

We collect the details needed to create and protect your account, such as name, phone number, email, password credentials, device data, session cookies, and payment references connected to DANA, OVO, GoPay or QRIS.

Yes. The policy covers payment references, time stamps, amount records, status results and wallet matching data. We do not ask for your wallet PIN, app password, or unrelated payment app access.

Email [email protected] or use live chat while signed in. We may ask for your account email, phone number and a one-time code before sending account data to the confirmed address.

Yes. Contact support from 09:00 to 23:00 WIB and tell us which detail is wrong. We confirm account ownership first, then update the record tied to your login.

Cookies keep your session active, remember language settings, and help us detect page errors. You can adjust cookie settings in your browser, but account pages may need session cookies to function.

Go to Account > Security > Devices, choose the device you no longer use, and remove it. If the device looks unfamiliar, change your password and contact support right away.

Our support team handles privacy requests from 09:00 to 23:00 WIB through live chat, [email protected] and WhatsApp follow-up. Include your account email and request type to speed up checking.